Guest Fee Policy

For each booking made through the MOVA Platform, the Guest shall have to pay Booking Fee in advance. Booking Fee is calculated on the basis of the start and the end time of the trip. The Booking Fee per hour is dynamically driven and changes based on the demand, lead time to booking start, location, vehicle chosen and the duration of the booking.

For bookings made under MOVA Subscription Model (for duration of at least 7 days and up to more than 30 days), the Booking Fee is calculated cumulatively across the entire duration of the booking.

Under the MOVA Subscription Model, Guest may choose an option among the following:

• Limited Kilometers: Subject to a daily distance limit of 144 kilometers per day calculated cumulatively. Any excess kilometers driven will be chargeable on a per kilometer basis (Excess KM Fee).
• Unlimited Kilometers: No limitation on daily kilometers. However, the per day cost may be higher considering the excessive usage and associated wear and tear.
• Excess KM Fee: Additional fee calculated on a per kilometer basis for exceeding the daily limit. Subject to variation depending on vehicle type, fuel type, location, and booking duration. Verified through odometer reading images uploaded by Host & Guest at start and end of trip.

For each booking made, the Guests are required to select a Trip Protection Plan (TPP) during checkout. The TPP determines the Guest's maximum liability in the event of vehicle damage during the trip.

The Guests can choose from the following:

• Basic Plan: Higher liability coverage at a lower upfront cost.
• Max Plan: Moderate coverage with balanced cost-benefit.
• Plus Plan: Lowest liability in case of damage, offering maximum protection.

Please note:

• TPP is applicable only to accidental or unintentional damages. It does not cover damage from prohibited activities, reckless use, illegal driving, or intentional misuse.
• Any damage beyond the selected TPP coverage will need to be settled additionally.
• Refund of TPP fee is subject to conditions defined under the Cancellation section.
• All deductions will be supported by photographic or diagnostic evidence.

MOVA does not collect any Security Deposit from Guests. All post-trip charges, including any applicable damage, late return penalties, or violations, shall be managed through the Guest's registered payment method or outstanding balance on their MOVA account.

Please Note: Since MOVA does not collect a Security Deposit, any charges related to fuel or FASTag must be settled directly between the Host and the Guest.

Post-Trip Charges

Outstanding charges will be communicated within 48 hours of trip closure, subject to internal verification:

• No damage, violation, or late return reported within 48 hours
• Guest has complied with all MOVA Guest Agreement terms
• Vehicle returned in acceptable condition with no pending challans
• Kilometer limit not exceeded (for Limited Kilometer subscriptions)

Deductions

• Vehicle Damage: Charges per TPP chosen. Excess damage costs added as outstanding.
• Late Returns: Standard late return penalties apply.
• Traffic Violations: Challan amounts adjusted accordingly.
• Excess KM Fee: Based on odometer readings for Limited Kilometer bookings.

The refund applicable for Guest-initiated cancellations will be as follows:

Please Note: Platform Fee is non-refundable in any of the above events. In the event of cancellation by the Host, the Guest will be entitled to a 100% refund.

Rescheduling

No modifications are allowed to the scheduled booking within 0-6 hours before the booking start time.

Extension

Guests may extend the booking period at any time before the scheduled end. Extension charges include the booking fee for the extended duration and applicable TPF on a pro-rata basis.

Shortening Post Start

Dropping the vehicle before the booking end time is allowed. However, no additional charges or refunds will be applicable for early drop-off.

Late Return

A late return will incur charges up to 1.5-2 times the hourly Booking Fee per hour.

Minimum Duration

The minimum booking duration is 4 hours.

In the event that the vehicle is dropped off with:

• Lesser fuel than at booking start — the Guest shall pay the host refueling charges based on the actual per-liter price.
• More fuel than at booking start — the Guest may request a refund from the host based on the actual per-liter price.

Formula: Refueling charges/Refund = Actual cost of fuel per litre × difference in fuel level (in liters).

Note: Each fuel-related dispute needs to be resolved between the Host and the Guest independently. MOVA shall not be involved in resolving fuel-related disputes.

Accidental Damage

Guests are responsible for unintentional or accidental damage, up to the maximum liability covered by the Trip Protection Plan. All payments must be made digitally and verified through MOVA. Direct settlements with Hosts or cash payments are strictly prohibited.

Intentional or Consequential Damage

Guests will be liable for the full cost of repairing any intentional damage, including situations where:

• The Guest is found to be under the influence of alcohol
• The vehicle workshop or insurance company attributes the damage to the Guest
• A non-MOVA Guest is driving the vehicle during an accident

Guests are also responsible for compensating MOVA for any additional damages, including loss of expected revenue.

Collision or Other Incidents

Guests are liable for damages up to the maximum limits under the selected TPP. The Guest is responsible for all costs related to towing, impounding, and damage repair resulting from prohibited or negligent use.

Cleaning (Interiors)

• Removable dirt (e.g., foot mats): INR 500
• Interior washing or dry cleaning (e.g., seat covers, pet hair): INR 1,500

FasTags/Tolls

Guests are responsible for recharging and paying all toll amounts incurred during the booking period. Settlements related to FASTag debits and credits are solely the responsibility of the Guest and the Host.

Home / Airport Vehicle Pick-up and Drop

Home delivery, collection, or airport delivery services are available upon payment of a Delivery Fee, subject to host availability and ongoing offers.

• If the Host refuses both doorstep delivery and collection — full refund of Delivery Fee.
• If the Host refuses either delivery or collection — 50% refund of Delivery Fee.

The vehicle will be delivered within 0-5 minutes prior to booking start time. Pickup will occur within 30 minutes from the booking end time.

Convenience / Platform Fee

Guests are charged a mandatory, non-waivable Platform Fee for every booking. This fee applies to both app-based and web-based bookings and is in addition to the Trip Protection Fee. The Platform Fee is strictly non-refundable under any circumstances, including cancellation.

• All rates mentioned above are inclusive of applicable GST.
• Handover of the vehicle, extensions, and modifications are subject to vehicle availability.
• Guests violating the law or applicable MOVA policies are liable for damages, fines, and legal consequences.
• MOVA will not assume responsibility for any property left in the vehicle after the booking has ended.
• MOVA reserves the right to revise, extend, or modify the Policy at any time at its sole discretion.
• Guests are advised to review this policy periodically to stay updated on any changes.